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This guide offers potential solutions for common issues that arise during and after translation and publication.


While translating…

I can’t find a Review

...

in Phrase

Please check:

  • Was the Review published more than 12 months ago? If yes, it will not be on in Phrase, but you can send it to Phrase manually via ArchieTranslate. 
  • Have you run the search correctly? You need to search for the CD number in the Search box or filter the List of projects for the CD number. Is the CD number correct?
  • Have you applied any filters? Remove them all.
  • Has the Review been withdrawn? Withdrawn Reviews cannot be translated on in Phrase.
  • Is the Review in Protocol or Title stage? Those cannot be translated on in Phrase.
  • Has the Review been updated since you were working on the translation or published it? Then the new, untranslated version will appear on in Phrase. Any translations you already saved for the previous version will be available to you via the translation memory.

...

  • Review title
  • CD number or DOI
  • Short description of your question or the possible error, and in which section of the Review it appears
  • Indicate if your request is a high priority, for example, because the translation needs to be published urgently

...

If the translation is not online after the time indicated above, first, make sure your translation was properly published and check whether it is marked as "Published" in ArchieTranslate.


If your translation is not in Archiemarked as "Published" in Translate, it means it has not come through from Phrase. Check that all segments of the file have actually been translated on Phrase and that there are no partial translations. Remember, the following sections of the Review must be fully translated for successful publication:

  • Review title
  • Abstract OR Plain language summary (including its plain language title)
  • Translation notes

Next, check if any tags might be misplaced or missing by running the QA check. Please find more detailed instructions here on how to fix misplaced tags.

If all segments have been published on Phrase, try changing the status of the Final Review step to New, and then to Completed again. Run another search on Archie to check whether your translation is now there.

If your translation is on Archie, open its Properties, and check the History tab of the translation to see whether your latest version has actually been published. If it has been published, remember that Reviews can take up to 3 hours to appear on the Cochrane Library, and another hour to appear on cochrane.org.

that your translation has been successfully published. If it is not appearing on the Cochrane Library or cochrane.org after 2-3 hours, please get in touch with jdeppe@cochrane.org.

If your translation is still marked as "Delivered" in Translate, it has not been published yet. Please give it a bit more time. If the status does not change after 1 hour, please get in touch with jdeppe@cochrane.org.

If your translation is still marked as "Translation outstanding" in Translate, it means that the translation process in Phrase has not been completed yet. Please open the project in Phrase and set the last workflow step to "Completed" to trigger the publication process.

If your translation is marked as "Validation error" in Translate, there are issues in the translation file which are preventing it from getting published. Please follow the steps here to resolve the validation errorsIf you are not able to solve the problem, please contact support@cochrane.org.



How do I edit a published translation?

If you need to make a small change to a published translation, you can do that directly in the ‘Completed’ section of your workflow. When Once you make a made the change and save it, your updated translation will automatically be published confirmed the segment, change the status of the Final Review step to New and then to Completed again.

I need to withdraw a published translation

If you have published a translation and then need to withdraw it, because of an error that can’t be fixed quickly, please contact support@cochrane.org. We can do that exceptionally, but if possible, please try to amend mistakes and re-publish on Memsourcein Phrase, instead of withdrawing translations.