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If you are concerned about too much time elapsing before you can respond, you can publish a holding statement; for example, “we thank [commenter] for their comments, and the review authors will be responding in due course etc.”
Who is the Comments Support team?
The Comments Support team is Monaz Mehta (lead), John Hilton, and Justin Mann. If you have any questions, please contact Monaz Mehta (mmehta@cochrane.org) or John Hilton (jhilton@cochrane.org) in the Editorial & Methods Department.