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This guide offers potential solutions for common issues that arise during and after translation and publication.


While translating…

 

I can’t find a Review on Memsource

Please check:

  • Was the Review published more than 12 months ago? If yes, it will not be on Memsource, but you can send it to Memsource manually via Archie.
  • Have you run the search correctly? You need to search for the CD number in the Search box, or filter the List of projects for the CD number. Is the CD number correct?
  • Have you applied any filters? Remove them all.
  • Has the Review been withdrawn? Withdrawn Reviews cannot be translated on Memsource.
  • Is the Review in Protocol or Title stage? Those cannot be translated on Memsource.
  • Has the Review been updated since you were working on the translation or published it? Then the new, untranslated version will appear on Memsource. Any translations you already saved for the previous version, will be available to you via the translation memory.

 

I think there is a mistake in the English Review

If you notice errors or are unsure about the meaning of some text while you translate, please do contact the Review Group directly, or Juliane Ried (juliane.ried@cochrane.org) and she will help resolve your query. It is important to report any mistakes or anything your think does not sound correct in English Reviews. Firstly, this allows the Review Group to amend and re-publish Reviews where necessary. It also gives an idea of common mistakes or oversights in the editing process, as well as wording that may be hard to understand, which can potentially be addressed in review authoring guidelines. Finally, it also means other translation teams, who may have already translated the same Review, can be notified.

I have a question about the English Review

As above, please contact Juliane Ried and she will help resolve your query.

 

After publication…

When you publish translations they are sent to Archie automatically. From there, we publish them on the Cochrane Library within 2-3 hours, and after they have been successfully published on the Cochrane Library, they will be on cochrane.org within 1 further hour.

My translation is not on cochrane.org or the Cochrane Library 

If the translation is not online after the time indicated above, first, make sure your translation was properly published and check whether it is in Archie.


If your translation is not in Archie, it means it has not come through from Memsource. Check that all segments of the file have actually been translated on Memsource, and that there are no partial translations. Remember, the following sections of the Review must be fully translated for successful publication:

  • Review title
  • Abstract OR Plain language summary (including its plain language title)
  • Translation notes


If all segments have been published on Memsource, try changing the status of the Final Review step to New, and then to Completed again. Run another search on Archie to check whether your translation is now there.


If your translation is on Archie, open its Properties, and check the History tab of the translation to see whether your latest version has actually been published. If it has been published, remember that Reviews can take up to 3 hours to appear on the Cochrane Library, and another hours to appear on cochrane.org.

If you are not able to solve the problem, please contact support@cochrane.org.


How do I edit a published translation?

If you need to make a small change to a published translation, you can do that directly in the ‘Completed’ section of your workflow. When you make a change and save it, your updated translation will automatically be published again.


If you need to edit more than one string of a published translation, please return the strings to the ‘In Progress’ section using the ‘Reject’ function from the Actions dropdown, and don’t edit directly in the ‘Completed’ section. Every time you edit a string in the ‘Completed’ section, we receive a new version of the entire translation in Archie, and Archie starts publishing it, which is using up server capacity. It can take 2-3 hours from the time you publish a translation on Smartling until it is published on The Cochrane Library. That means: if you make several edits to the strings of one file in the ‘Completed’ section, we constantly receive new file versions, have to stop the ongoing publication process, and start publishing the new version.

I need to withdraw a published translation

If you have published a translation and then need to withdraw it, because of an error that can’t be fixed quickly, please contact support@cochrane.org. We can do that exceptionally, but if possible, please try to amend mistakes and re-publish on Memsource, instead of withdrawing translations. 

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