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- Was the Review published more than 12 months ago? If yes, it will not be on Phrase, but you can send it to Phrase manually via ArchieTranslate.
- Have you run the search correctly? You need to search for the CD number in the Search box or filter the List of projects for the CD number. Is the CD number correct?
- Have you applied any filters? Remove them all.
- Has the Review been withdrawn? Withdrawn Reviews cannot be translated on Phrase.
- Is the Review in Protocol or Title stage? Those cannot be translated on Phrase.
- Has the Review been updated since you were working on the translation or published it? Then the new, untranslated version will appear on Phrase. Any translations you already saved for the previous version will be available to you via the translation memory.
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- Review title
- CD number or DOI
- Short description of your question or the possible error, and in which section of the Review it appears
- Indicate if your request is a high priority, for example, because the translation needs to be published urgently
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If all segments have been published on translated in Phrase, try changing the status of the Final Review step to New, and then to Completed again. Run another search on Archie to check whether your translation is now there.
If your translation is on in Archie, open its Properties, and check the History tab of the translation to see whether your latest version has actually been published. If it has been published, remember that Reviews can take up to 3 hours to appear on the Cochrane Library, and another hour to appear on cochrane.org.
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If you need to make a small change to a published translation, you can do that directly in the ‘Completed’ section of your workflow. When Once you make a made the change and save it, your updated translation will automatically be published confirmed the segment, change the status of the Final Review step to New and then to Completed again.
I need to withdraw a published translation
If you have published a translation and then need to withdraw it, because of an error that can’t be fixed quickly, please contact support@cochrane.org. We can do that exceptionally, but if possible, please try to amend mistakes and re-publish on in Phrase, instead of withdrawing translations.