This guide offers potential solutions for common issues that arise during and after translation and publication.

While translating…

I can’t find a Review on

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Phrase

Please check:

• Was the Review published more than 12 months ago? If yes, it will not be on MemsourcePhrase, but you can send it to Memsource Phrase manually via Archie.
• Have you run the search correctly? You need to search for the CD number in the Search box or filter the List of projects for the CD number. Is the CD number correct?
  
• Have you applied any filters? Remove them all.
• Has the Review been withdrawn? Withdrawn Reviews cannot be translated on MemsourcePhrase.
• Is the Review in Protocol or Title stage? Those cannot be translated on MemsourcePhrase.
• Has the Review been updated since you were working on the translation or published it? Then the new, untranslated version will appear on MemsourcePhrase. Any translations you already saved for the previous version will be available to you via the translation memory.

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You and your translators may sometimes have questions about or identify errors about in Reviews that you translate. We would like to encourage you to clarify doubts and raise issues before completing a translation, so that potential errors in the Review can be corrected and other translation teams can be alerted, too.

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The Cochrane support team will then email the Managing Editor of the concerned Review Group to resolve the query. In case a mistake was corrected and the Review was re-published, we will update other translation teams who have translated the Review, so they can correct their translation.

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If your translation is not in Archie, it means it has not come through from MemsourcePhrase. Check that all segments of the file have actually been translated on Memsource Phrase and that there are no partial translations. Remember, the following sections of the Review must be fully translated for successful publication:

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If all segments have been published on MemsourcePhrase, try changing the status of the Final Review step to New, and then to Completed again. Run another search on Archie to check whether your translation is now there.

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