This guide offers potential solutions for common issues that arise during and after translation and publication.
You can also watch a short video explaining the process on-screen here:
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While translating…
I can’t find a Review
...
on Memsource
Please check:
- Was the Review published more than 12 months ago? If yes, it will not be on Memsource, but you can send it to Memsource manually via Archie.
- Have you run the search correctly? You need to search for the CD number in the File name or Variant search box.If you are pasting the CD number from somewhere else, make sure there are no spaces after the number, or Smartling will not be able to find it.Search box, or filter the List of projects for the CD number. Is the CD number correct?
- Have you applied any filters? Remove them all.
- Are you looking in the ‘In Progress’ or ‘Completed’ view?
- Could it be in a different workflow?
- Has the Review been withdrawn? Withdrawn Reviews cannot be translated on SmartlingMemsource.
- Is the Review in Protocol or Title stage? Those cannot be translated on SmartlingMemsource.
- Has the Review been updated since you were working on the translation or published it? Then the new, non-translated untranslated version will appear on SmartlingMemsource. Any translations you already saved for the previous version, will be available to you via the translation memory.
Tips on how to find a Review on Smartling are also available in this short YouTube video: http://ow.ly/mtta30csIna
I think there is a mistake in the English Review
If you notice errors or are unsure about the meaning of some text while you translate, please do contact the Review Group directly, or Juliane Ried (juliane.ried@cochrane.org) and she will help resolve your query. It is important to report any mistakes or anything your think does not sound correct in English Reviews. Firstly, this allows the Review Group to amend and re-publish Reviews where necessary. It also gives an idea of common mistakes or oversights in the editing process, as well as wording that may be hard to understand, which can potentially be addressed in review authoring guidelines. Finally, it also means other translation teams, who may have already translated the same Review, can be notified.
...
As above, please contact Juliane Ried and she will help resolve your query.
After publication…
When you publish translations they are sent automatically to Archie , and from there automatically. From there, we publish them on the Cochrane Library within 2-3 hours, and after they have been successfully published on the Cochrane Library, they will be on cochrane.org within 24 hours1 further hour.
My translation
...
is not
...
on cochrane.org or the Cochrane Library
If the translation is not online after the time indicated above, first, make sure your translation was properly published and run a search on Archie to check whether you can find your translation on it is in Archie.
If your translation is not in Archie, it means it has not come through from SmartlingMemsource. Check that all strings segments of the file have actually been published on Smartling. Search for the CD number in both the ‘Completed’ and ‘In Progress’ sections to ensure all strings have been published – all strings need to be in the ‘Completed’ sectiontranslated on Memsource, and that there are no partial translations. Remember, the following sections of the Review must be fully translated for successful publication:-
- Review title
...
- Abstract OR Plain language summary (including its plain language title)
...
- Translation notes
...
If all strings of the file segments have been published on SmartlingMemsource, try editing one changing the status of the strings to trigger a new publicationFinal Review step to New, and then to Completed again. Run another search on Archie to check whether your translation is now there.
If your translation is on Archie, open its Properties, and check the History tab of the translation to see whether your latest version has actually been published. If it has been published, remember that Reviews can take up to 3 hours to appear on the Cochrane Library, and up to 24 another hours to appear on cochrane.org.You can also watch this short video http://ow.ly/kWaN30dX5sm which also explains how to run an Archie search to check whether there has been an issue with publication and what to do if publication was unsuccessful.
If you are not able to resolve solve the problem, please email Juliane Ried, so we can investigate furthercontact support@cochrane.org.
How do I edit a published translation?
If you need to make a small change to a published translation, you can do that directly in the ‘Completed’ section of your workflow. When you make a change and save it, your updated translation will automatically be published again.
If you need to edit more than one string of a published translation, please return the strings to the ‘In Progress’ section using the ‘Reject’ function from the Actions dropdown, and don’t edit directly in the ‘Completed’ section. Every time you edit a string in the ‘Completed’ section, we receive a new version of the entire translation in Archie, and Archie starts publishing it, which is using up server capacity. It can take 2-3 hours from the time you publish a translation on Smartling until it is published on The Cochrane Library. That means: if you make several edits to the strings of one file in the ‘Completed’ section, we constantly receive new file versions, have to stop the ongoing publication process, and start publishing the new version.
I need to withdraw a published translation
If you have published a translation through Smartling and then need to withdraw it, because of an error that can’t be fixed quickly, please contact Juliane Riedsupport@cochrane.org. We can do that exceptionally, but if possible, please try to amend mistakes and re-publish on SmartlingMemsource, instead of withdrawing translations.